Narmi’s 2023 Year in Review

We reflect on some key moments for our company and customers over the past year.
Dec 19, 2023
Erin Mincer
Sr. Content Marketer

From unprecedentedly high interest rates to a ripple of bank collapses, 2023 certainly was anything but certain. However, throughout this period of change, Narmi remained committed to empowering its customers to be where banking is going. So how exactly was that accomplished? 

By remaining focused on enabling all our employees across the company, Narmi solidified a winning model that helps our clients succeed.

Powering Our Product

From executing on enhanced mobile money transfers and rolling out a superior Remote Deposit Capture experience, to offering Unified Login and Staff-Led Account Opening, it was an exciting year of growth across our products. Each feature, enhancement, and update was pivotal in helping our customers grow deposits and remain competitive in a changing landscape. While many new enhancements were made, we have just highlighted a few here. Check out New at Narmi for the full rundown!

Product Optimizations

Perfecting Our Process

One of the unique ways Narmi supports our clients is through a verticalized Customer Success team. Our team leads have deep expertise in their respective markets, ensuring our community bank and credit union customers receive the personalized expertise and guidance they expect and deserve.

Enhancing Customer Success

  • Through our best-in-class implementation process, Citizens Bank of Edmond and Narmi partnered to launch a new Consumer Digital Account Opening experience in just 72 days.
  • Narmi's customer webinar series ensured our clients were in the loop on the latest and greatest features in Account Opening and Digital Banking.
  • Digital Transformation goes beyond the tools and technology used. We shared change management guidance to help break down internal barriers to innovation.

Prioritizing Our People 

Narmi experienced explosive growth, surpassing the 100 employee threshold, with a focus on research and development to deliver innovation at scale. This past year, our R&D headcount grew by an unprecedented 65%, thus ensuring our product remains on the cutting edge.

Grow with Narmi

  • Along with record R&D growth, Narmi further strengthened its executive team with the strategic hiring of leaders across Sales, Marketing, and Legal.
  • Narmi’s third annual onsite allowed for enhanced connections across the company.
  • While we experienced exceptional headcount growth, our continued success means there are still new roles open.

Thank you to all Narmi employees and customers for another successful year and stay tuned for our forthcoming 2024 predictions and insights!

We also look forward to kicking off the new year with many other industry thought leaders at Acquire or Be Acquired on January 28-30 in Phoenix, AZ.

Narmi Inc.
3 East 28th St. Floor 12
New York, NY 10016

Narmi’s 2023 Year in Review