Progressive Financial Institutions Love Narmi

Financial institutions with billions of dollars in assets use Narmi to thrive in a digital-first world.

Read some of their success stories below.

Narmi Delivers State of The Art Mobile & Online Banking Platform to Radius Bank

Radius Bank, a digital-only bank based in Boston, MA, wanted to streamline its customers’ digital experience while also improving the power and capabilities of its digital platforms. To ensure the highest level of quality improvements, customer care, and cutting-edge integrations were delivered on an aggressive timeline, Radius chose to partner with Narmi for its beautiful and intuitive digital banking platform.

"The updates to our personal online and mobile banking platforms significantly improve the customer experience. Our national client base demands a great 24/7 digital banking experience across all of their devices and Narmi's enhanced technology provides just that."

Michael Butler
President and CEO, Radius Bank

Problems Narmi helped Radius Bank Solve

Radius Bank's call center suffered from inefficiencies resulting in longer call and wait times for customers.

To solve this, Narmi and Oracle integrated with each other's APIs to streamline the support process.

Fraud prevention efforts were a challenge with Radius' previous digital banking provider.

Narmi helped Radius leverage transactional data on customers via the Narmi API to stop fraud on high-risk actions like external money movement and address changes.

Competition from mega-banks and FinTech companies is at an all-time high.

Narmi's Platform offers Radius customers access to value-add services like Billshark (bill negotiation) and Lemonade (property insurance) directly in Radius’ mobile banking application.

Nikhil Lakhanpal, Co-Founder of Narmi, and Michael Butler, CEO of Radius Bank, discuss how financial institutions can move faster than mega-banks by deploying forward-thinking digital technology. (LendIt FinTech Conference, San Francisco, CA)

Why did $1.4bn branchless Radius Bank choose Narmi?

Radius Bank Case Study

Narmi helps $3.0 billion Langley Federal Credit Union Open Accounts Digitally in 2.5 Minutes

Langley Federal Credit Union, a $3.0 billion financial institution in Virginia, partnered with Narmi to launch a seamless digital account opening process that allows users to open new Langley FCU accounts in 2.5 minutes. In addition, Langley FCU implemented numerous back-office tools to streamline manual processes and reduce operating expenses over time. The result was a completely omnichannel solution that will help Langley grow organically, cost-effectively and digitally, over time.

Langley FCU Case Study
65%

Reduction in time from application start to application submission

55%

Increase in new account applications from non-account holders

Deep Integration with Symitar Episys:

  • Support automated opening for multiple account types
  • Automatically order a debit card
  • Map appropriate fields as financial institution desires
  • Establish warning codes

Best-in-Class Identity Verification Process:

  • Completely automated
  • Access to 30+ data sources
  • Supports soft credit pull
  • Decision in less than 5 seconds

Narmi Helps Freedom Credit Union Drive Growth Through Omnichannel Digital Banking Platform

Freedom Credit Union implemented Narmi’s digital banking platform to grow faster and move into a mobile-driven digital banking environment. Differentiation was key in their decision to move to Narmi and the results have been exceptional.

"Our members demand a digital-first experience with emphasis on functionality and user experience. Freedom partnered with Narmi because they push us to think differently than every other financial institution and their open platform gives us the flexibility we need to be nimble with new features and functionality."

John King
President and CEO, Freedom Credit Union

Highlights for Freedom Credit Union’s 70,000 members

Real-time posting for ACH and RDC transactions to Symitar Episys

Integrated custom functionality (FICO Score & Loan Application Status) via the Narmi Application Framework

Targeted marketing offers to drive loan growth

API-integrated bill pay

Other Financial Institutions Success Stories

"NCFCU is proud to partner with Narmi on a new digital platform which provides a completely seamless experience to our membership base across account opening, mobile banking and online banking. Just as important, it provides us the flexibility to add new products and services in the future to remain a forward-thinking institution."

Don Varner

CEO, New Cumberland FCU

“Narmi’s mobile app makes it easy for Express CU members to send secure messages to the admin portal 24/7. That easily accessed feature allows our members to contact us on their schedule from wherever they are. Our service team can then respond quickly to answer questions and provide solutions. It’s a big boost to our member support and success!”

Paul Baudin

CEO, Express Credit Union

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