We Power the Nation's Leading Financial Institutions

Financial institutions with billions of dollars in assets use Narmi to thrive in a digital-first world.

Read some of their success stories below.

Narmi Delivers State of The Art Mobile & Online Banking Platform to Radius Bank

Radius Bank, a digital-only bank based in Boston, MA, wanted to streamline its customers’ digital experience while also improving the power and capabilities of its digital platforms. To ensure the highest level of quality improvements, customer care, and cutting-edge integrations were delivered on an aggressive timeline, Radius chose to partner with Narmi for its beautiful and intuitive digital banking platform.

"The updates to our personal online and mobile banking platforms significantly improve the customer experience. Our national client base demands a great 24/7 digital banking experience across all of their devices and Narmi's enhanced technology provides just that."

Michael Butler
Former President and CEO, Radius Bank now LendingClub

Problems Narmi helped Radius Bank Solve

Radius Bank's call center suffered from inefficiencies resulting in longer call and wait times for customers.

To solve this, Narmi and Oracle integrated with each other's APIs to streamline the support process.

Fraud prevention efforts were a challenge with Radius' previous digital banking provider.

Narmi helped Radius leverage transactional data on customers via the Narmi API to stop fraud on high-risk actions like external money movement and address changes.

Competition from mega-banks and FinTech companies is at an all-time high.

Narmi's Platform offers Radius customers access to value-add services like Billshark (bill negotiation) and Lemonade (property insurance) directly in Radius’ mobile banking application.

Nikhil Lakhanpal, Co-Founder of Narmi, and Michael Butler, CEO of Radius Bank, discuss how financial institutions can move faster than mega-banks by deploying forward-thinking digital technology. (LendIt FinTech Conference, San Francisco, CA)

Why did $1.4bn branchless Radius Bank choose Narmi?

Radius Bank Case Study

$13 billion Berkshire Bank Re-Imagines Digital Account Opening with Narmi

The Challenge

With historically high fraud rates, poor application conversion rates, a complicated back-office experience and a new digital brand to launch, Berkshire needed an enterprise-grade solution that could solve many different challenges with the overall goal to open accounts quickly, safely and at scale.

The Solution

Because of Narmi’s extensive experience with core banking systems and user-centric design, Berkshire chose Narmi to deliver a seamless 2 minute and 13-second account opening experience that gave them the confidence to organically grow new accounts and deposits.

The Result

57% Decrease in Application Time
100% Automated Decisioning
Secure Integration with FIS IBS via CodeConnect
Entirely New Digital Brand Launched

"Narmi has been paramount to helping Berkshire re-imagine what we can accomplish. Narmi’s digital-first and innovative account opening experience has positioned us well for organic growth while delivering a best-in-class customer and staff experience."

Sean Gray
Acting CEO, Berkshire Bank

More than just account opening with University Federal Credit Union

$3.3 billion University Federal Credit Union, Austin’s #1 Credit Union by the Austin Business Journal, partnered with Narmi to launch a seamless digital account opening experience that allows users to open new accounts in less than 2.5 minutes.

Deep core integration with Symitar Episys

2.2x

More completed applications with the same marketing spend

100%

Funding

Account Opening Completion Rate

Narmi Helps Freedom Credit Union Drive Growth Through Omnichannel Digital Banking Platform

Freedom Credit Union implemented Narmi’s digital banking platform to grow faster and move into a mobile-driven digital banking environment. Differentiation was key in their decision to move to Narmi and the results have been exceptional.

"Our members demand a digital-first experience with emphasis on functionality and user experience. Freedom partnered with Narmi because they push us to think differently than every other financial institution and their open platform gives us the flexibility we need to be nimble with new features and functionality."

John King
President and CEO, Freedom Credit Union

Highlights for Freedom Credit Union’s 70,000 members

Real-time posting for ACH and RDC transactions to Symitar Episys

Integrated custom functionality (FICO Score & Loan Application Status) via the Narmi Application Framework

Targeted marketing offers to drive loan growth

API-integrated bill pay

Other Financial Institutions Success Stories

"NCFCU is proud to partner with Narmi on a new digital platform which provides a completely seamless experience to our membership base across account opening, mobile banking and online banking. Just as important, it provides us the flexibility to add new products and services in the future to remain a forward-thinking institution."

Don Varner

CEO, New Cumberland FCU

“Narmi’s mobile app makes it easy for Express CU members to send secure messages to the admin portal 24/7. That easily accessed feature allows our members to contact us on their schedule from wherever they are. Our service team can then respond quickly to answer questions and provide solutions. It’s a big boost to our member support and success!”

Paul Baudin

CEO, Express Credit Union

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