Radius Bank, a digital-only bank based in Boston, MA, wanted to streamline its customers’ digital experience while also improving the power and capabilities of its digital platforms. To ensure the highest level of quality improvements, customer care, and cutting-edge integrations were delivered on an aggressive timeline, Radius chose to partner with Narmi for its beautiful and intuitive digital banking platform.
"The updates to our personal online and mobile banking platforms significantly improve the customer experience. Our national client base demands a great 24/7 digital banking experience across all of their devices and Narmi's enhanced technology provides just that."
Radius Bank's call center suffered from inefficiencies resulting in longer call and wait times for customers.
To solve this, Narmi and Oracle integrated with each other's APIs to streamline the support process.
Fraud prevention efforts were a challenge with Radius' previous digital banking provider.
Narmi helped Radius leverage transactional data on customers via the Narmi API to stop fraud on high-risk actions like external money movement and address changes.
Competition from mega-banks and FinTech companies is at an all-time high.
Narmi's Platform offers Radius customers access to value-add services like Billshark (bill negotiation) and Lemonade (property insurance) directly in Radius’ mobile banking application.
With historically high fraud rates, poor application conversion rates, a complicated back-office experience and a new digital brand to launch, Berkshire needed an enterprise-grade solution that could solve many different challenges with the overall goal to open accounts quickly, safely and at scale.
Because of Narmi’s extensive experience with core banking systems and user-centric design, Berkshire chose Narmi to deliver a seamless 2 minute and 13-second account opening experience that gave them the confidence to organically grow new accounts and deposits.
"Narmi has been paramount to helping Berkshire re-imagine what we can accomplish. Narmi’s digital-first and innovative account opening experience has positioned us well for organic growth while delivering a best-in-class customer and staff experience."
Langley Federal Credit Union, a $3.0 billion financial institution in Virginia, partnered with Narmi to launch a seamless digital account opening process that allows users to open new Langley FCU accounts in 2.5 minutes. In addition, Langley FCU implemented numerous back-office tools to streamline manual processes and reduce operating expenses over time. The result was a completely omnichannel solution that will help Langley grow organically, cost-effectively and digitally, over time.
Reduction in time from application start to application submission
Increase in new account applications from non-account holders
Freedom Credit Union implemented Narmi’s digital banking platform to grow faster and move into a mobile-driven digital banking environment. Differentiation was key in their decision to move to Narmi and the results have been exceptional.
"Our members demand a digital-first experience with emphasis on functionality and user experience. Freedom partnered with Narmi because they push us to think differently than every other financial institution and their open platform gives us the flexibility we need to be nimble with new features and functionality."
Real-time posting for ACH and RDC transactions to Symitar Episys
Integrated custom functionality (FICO Score & Loan Application Status) via the Narmi Application Framework
Targeted marketing offers to drive loan growth
API-integrated bill pay
"NCFCU is proud to partner with Narmi on a new digital platform which provides a completely seamless experience to our membership base across account opening, mobile banking and online banking. Just as important, it provides us the flexibility to add new products and services in the future to remain a forward-thinking institution."
CEO, New Cumberland FCU
“Narmi’s mobile app makes it easy for Express CU members to send secure messages to the admin portal 24/7. That easily accessed feature allows our members to contact us on their schedule from wherever they are. Our service team can then respond quickly to answer questions and provide solutions. It’s a big boost to our member support and success!”
CEO, Express Credit Union