our customers

Helping innovative institutions

become digital-first.

reduce back-office costs.

streamline customer onboarding.

increase deposits.

grow accounts.

improve app store ratings.

Berkshire Bank re-imagines digital account opening with Narmi

57%

Decrease in application approval time

99%

Reduction in fraudulent accounts

University Federal Credit Union delivers industry-leading account opening experience to membership base

83%

Application completion rate

2.2x

Lift in completed applications

Narmi delivers a frictionless digital banking platform to NCFCU

93%

Application completion rate

41%

Reduction in support contact

Featured Customer Profile: Arrowhead Credit Union

Arrowhead Credit Union Transforms Account Opening Experience for Members and Staff with Narmi

Read the Case Study

75%

Average account opening completion rate

81 days

Implementation timeline

The impact of Narmi... is huge. It’s allowing us to do other things by freeing up the Call Center and the entire team. Our team has seen so much work reduction."

Andrea Kokkinias

Manager, Account Administration

Trusted by the nation's leading financial institutions

Hear from our customers directly

Discover how financial institutions with billions of dollars in assets use Narmi to thrive in a digital-first world.

In their own words

The successful implementation in such a short time frame is a testament to the dedication and expertise of our team and our partners at Narmi."

Narmi has been paramount to helping Berkshire re-imagine what we can accomplish. Narmi’s digital-first and innovative account opening experience has positioned us well for organic growth while delivering a best-in-class customer and staff experience."

It isn’t just Arrowhead, it isn’t just Narmi – it’s a true partnership. You’re not a vendor, you’re a vendor partner. We quite frankly felt like your only client.”

Narmi provides an intuitive portal for the customer service team which allows LendingClub to provide world-class service to our customers. Having the right tools that are easy and efficient makes all the difference when a customer needs help."

We chose Narmi because... they challenge us to give our members the most modern digital banking experience, and Narmi’s digital account opening and digital and mobile banking platforms have changed the way our members bank."

Jill Castilla

CEO & President

Sean Gray

COO & President

Theresa Hainsworth

VP, Operations

Christina Shortall

SVP, Customer Experience

Glenn Guinto

CEO & President

Real results

$5,800

Average initial deposit *

55 NPS

Versus industry average of 33

9.2/10

Customer success team satisfaction score

4.4/5

Average app store rating

80%

Pull-through rate **

* Includes average deposit amount for Narmi's Consumer and Business Account Opening customers
** Average across Narmi's Consumer Account Opening customers

Find the customer stories that resonate with you

Narmi in the news

We've been shaking up banking. See how.

Narmi Brings Behavioral Insights to Community and Regional Financial Institutions through NeuroID and Alloy

Nov 30, 2023

Northeast Bank partners with Narmi to transform the account opening experience

Sep 5, 2023

Small-bank rarity: A digital launch that happened on time

Aug 10, 2023

Citizens Bank of Edmond unlocks exponential growth through the launch of a new account opening experience

Aug 1, 2023

The future of banking is waiting

See for yourself how Narmi can transform your financial institution through best-in-class account opening and digital banking experiences.

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Narmi Inc.
3 East 28th St. Floor 12
New York, NY 10016