Arrowhead Credit Union is a $2.2B leading community credit union based in Rancho Cucamonga, CA that serves over 188,000 members.
The credit union faced significant online account opening challenges but had a dedicated team ready to improve Arrowhead’s online member acquisition strategy. Their previous solution lacked real-time issue display and failed to detect key fraud indicators, resulting in fraudulent accounts being opened. As a result, the credit union was forced to conduct intensive manual reviews with multiple data validation steps. They also faced completion rate issues, struggled with out-of-wallet questions, and lacked mobile accessibility.
With its existing provider approaching the end of its service and a tight timeline for finding a new account opening platform, Arrowhead Credit Union sought a comprehensive solution to overcome these obstacles. After careful consideration, the team selected Narmi as their partner to address these challenges and provide continuous innovation for long-term growth.
This partnership has led to remarkable success for Arrowhead in fraud prevention, operational efficiency, and member experience, giving Arrowhead the necessary foundation to grow at scale.