Give your teams the digital-first tools they need to do everything efficiently - all the while delighting your users.
Secure Messaging
Narmi’s native secure messaging is a personalized and familiar way for your back-office teams to support the needs of your customers and members.
Full view of support message history
Attachment capability via mobile & online banking
Ability to assign messages to the right team members
Understand their issue in real-time
Narmi’s back-office emulation gives your teams the ability to avoid confusion and resolve issues quickly. With access to a “read-only” session to view exactly what the user sees, institutions can reduce support calls and improve customer satisfaction.
Dive into every detail to get the full story
Deep access to data within the admin portal gives financial institutions the ability to quickly identify account details and see a comprehensive audit log of every action the user has taken.
Give permissions to initiate account maintenance on behalf of users
View application status, decisioning criteria, metrics on success & abandonment
"Narmi provides an intuitive portal for the customer service team which allows LendingClub to provide world-class service to our customers. Having the right tools that are easy and efficient makes all the difference when a customer needs help. Advisors can quickly find the customer and see recent login information including their IP address, account information, and linked accounts, all in the same screen."
Christina Shortall
Senior Vice President, Customer Experience
Let the data take the lead
Identify areas for growth with a 360 view of your user.
Know your customers, then get to know them
Identity Decisioning
Reduce fraud risk and drive higher quality account applications. Narmi’s tightly integrated identity decisioning toolkit gives banks & credit unions the confidence to automatically decision 100% of submitted account applications.
With unlimited reports and customizable dashboards, your institution can unlock the full power of your data and keep up with customer expectations. Discover actionable insights and new opportunities with Narmi Analytics.
Say “goodbye” to vendor support ticket backlogs. We give you the freedom to customize and control your digital banking settings.
Self-Service Institution Settings
Manage digital banking customizations without having to consult us. We've built a robust self-service admin experience designed to give you control and flexibility over the digital banking experience.
Back-offices run on Narmi
See what Narmi can do by the numbers.
"The Narmi CRM allows us full access into our digital banking users including messages, documents, loan applications, transfer history and a detailed log of activity. Having all of this information at our fingertips allows for quicker calls and happier users."
Miguel Duprey
Call Center Manager
50%
Support volume cut down by half
63%
Improvement in response time
20%
Increase in net promoter score
Let’s talk
See for yourself how Narmi can transform your financial institution.
Learn more about the admin platform
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