Financial Institutions must deploy the most progressive and integrated back-office tools to succeed in a digital-first environment. Narmi’s Platform includes tools like seamless messaging and emulation to make support efficient and convenient.
Manage communications with your users entirely digitally. No branch visits needed. Less calls.
Full insight into support message history
Attachment capability via mobile and online banking
Assign messages to different financial institution departments (lending, fraud, etc.)
View exactly what the user sees
Initiate directly from Narmi Admin Portal
Control emulation permissions via Narmi permissioning system
See relevant error messages a user might see and correct them immediately
Available for most third-party integrations
"Narmi provides an intuitive portal for the customer service team which allows Radius Bank to provide world-class service to our customers. Having the right tools that are easy and efficient makes all the difference when a customer needs help. Advisors can quickly find the customer and see recent login information including their IP address, account information, and linked accounts, all in the same screen."
Narmi enables financial institutions to segment users based on product type, risk level, or any other desired classification.
Create segments with Narmi and automatically control features, functionality, ACH limits, wire limits and check deposit limits, among other items, based on predefined and adjustable parameters.
High-level control over a digital platform is critical when serving varied types of users. Historically, this type of control required in-person assistance at a branch. Narmi’s segmentation functionality provides financial institutions the confidence to manage any type of user digitally.
Download the case study here:
New Cumberland FCU Case StudyA built-in CRM. Specifically designed for digital.
The Narmi Platform puts the data on each user at your fingertips, helping call center staff resolve support inquiries quickly and effectively.
Data available to financial institution staff:
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"The Narmi CRM allows us full access into our digital banking users including messages, documents, loan applications, transfer history and a detailed log of activity. Having all of this information at our fingertips allows for quicker calls and happier users."
Money movement is a critical part of any forward-thinking digital banking platform. Narmi provides the flexibility and controls financial institutions need to confidently move money on behalf of their users.
Offline Verification is a fast and secure safeguard against fraud for high-risk support actions. Instantly authenticate users when they call in to your support center.
Read MoreFinancial Institutions possess enormous amounts of private, sensitive, and unique data on their users, such as spending habits, income, balance and net worth, mobile and online device use, age, and more. An overall trend towards democratizing such data can be leveraged to improve not only the overall financial health of its users, but also the impact of the Financial Institution.
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