Narmi, a leading provider of digital banking solutions, today announced that North Brookfield Savings Bank has selected the Narmi Grow platform to modernize its digital account opening for both consumer and business customers. The partnership marks a significant step in the bank’s digital transformation strategy, directly addressing a CEO-led mandate to “fix digital account opening” and build a sustainable deposit acquisition engine.
With $435 million in assets and a history dating back to 1854, North Brookfield Savings Bank sought a strategic partner to eliminate high friction and slow manual workflows that had previously hindered pull-through rates. The bank aims to launch a fully automated, self-service experience by Q1 2026.
"We are honored to partner with North Brookfield Savings Bank as they embark on this critical phase of their digital evolution,” said Nikhil Lakhanpal, Co-Founder of Narmi. “Their leadership team came with a clear vision: to find a solution that not only removes friction but actively drives growth.
“We look forward to seeing their customers open accounts in minutes, securely and efficiently.”
The Narmi Grow platform was chosen for its ability to deliver a seamless, automated experience that integrates directly with the bank's existing COCC core. Key drivers for the decision included Narmi’s ability to drive dramatically higher conversion rates and its robust fraud mitigation capabilities. Through the integrated Narmi Guard fraud defense suite, North Brookfield Savings Bank will leverage advanced Know Your Customer (KYC) and fraud detection features to ensure a secure onboarding process without sacrificing speed or user experience.
“When evaluating options for account opening, we looked for a strong solution which reduced friction, but we also wanted a partner to help us grow and that we can grow with in our digital journey, said Mark Lussier, FVP Director of Retail and Deposit Operations at North Brookfield Savings Bank. “We found that in Narmi.”
The new platform will empower North Brookfield Savings Bank to serve customers across Central and Western Massachusetts more effectively, blending their 170-year tradition of relationship-based banking with cutting-edge digital convenience.
About North Brookfield Savings Bank
North Brookfield Savings Bank is a mutual savings bank with full-service branches in North Brookfield, East Brookfield, West Brookfield, Ware, Belchertown, and the Three Rivers Village of Palmer. NBSB offers a wide variety of deposit and loan products for individuals and businesses throughout Central and Western Massachusetts and has been a steadfast supporter of the communities it serves since 1854. All deposits are insured by the FDIC and the Depositors Insurance Fund. For additional information, please call 1-866-711-6272 or visit us online at www.NorthBrookfieldSavingsBank.com.
