Beacon Bank, an entity created through a completed merger of equals between Berkshire Hills Bancorp, Inc. and Brookline Bancorp, Inc., has launched the Narmi One platform as its digital banking provider across customer digital touchpoints. The 85th largest bank in the U.S., Beacon Bank oversees $23.2 billion in assets and supports consumers and businesses across New England and New York.
By launching Narmi One as its comprehensive digital platform for its consolidated user base, Beacon Bank now offers a digital experience that rivals megabanks and fintechs.
This includes market-critical features such as card management, personal financial management, a fully comprehensive fraud offering, and a suite of integrations for existing depositors — all achieved on a tight conversion timeline to quickly benefit Beacon Bank customers. Highlights of the successful conversion include converting over 55,000 users across three brands onto the Narmi platform, and converting 40 million transactions in a single day.
Beacon Bank now leverages the Narmi One platform across customer interactions, including the Narmi Grow Consumer Account Opening solution; Narmi Banking’s Consumer and Business Digital Banking interfaces; the best-in-class Narmi Guard fraud defense suite; and the Narmi Command back-end admin platform for staff users.
The Bank’s partnership with Narmi has grown significantly in the last five years, starting with an initial engagement for Consumer Account Opening in 2019, and culminating in the adoption of the Narmi One platform for what is now one of the largest regional banks in the country.
Built in-house from a single codebase (vs. via acquisition), the Narmi One platform offers an array of digital banking features that span the full banking customer lifecycle, from account opening to fraud defense, digital banking, instant payments, and staff experience — guaranteeing a consistent experience for all customers of the new Beacon Bank.
“Strong digital capabilities are essential to how we serve our clients at Beacon Bank,” said Sean Gray, Chief Operating Officer at Beacon Bank. “By partnering with Narmi, we future-proof our digital channels across all touchpoints and benefit from the unique integration advantages they offer.”
“Beacon Bank is a prime example of what a customer-first bank looks like, and we’re honored to be their partner as they strive to offer best-in-class digital experiences,” said Nikhil Lakhanpal, Co-Founder of Narmi. “Beacon Bank’s selection of Narmi One reflects its strategic goals in providing a best-in-class digital experience for customers while growing deposits and driving efficiency.”
About Beacon Bank
Beacon Bank is a full-service, regional bank serving the Northeast and a subsidiary of Beacon Financial Corporation (NYSE: BBT). Headquartered in Boston, the bank has $23.2 billion in assets and more than 145 branches throughout New England and New York. Beacon Bank offers a full suite of tailored banking solutions including commercial, cash management, asset-based lending, retail, consumer and residential products and services. It also provides equipment financing through its Eastern Funding subsidiary, SBA lending through its 44 Business Capital division and private wealth services through Clarendon Private. To learn more, visit BeaconBank.com and follow Beacon on Facebook, Instagram, and LinkedIn.
