It’s no secret that digital transformation is key to helping financial institutions stay competitive. Maintaining relevance in a landscape of constantly evolving technology, and doing it right, can be a whole other conceptual challenge.
As one of the key presenters and panelists at KBW’s 2022 Winter Financial Services Symposium, Narmi Co-Founder Nikhil Lakhanpal will discuss digital transformation and all that it entails with Berkshire Bank CEO Nitin Mhatre. Their panel will be moderated by Keefe, Bruyette & Woods’s Managing Director, Mike Perito.
We hope you can join this exciting symposium held at the Boca Raton Resort in Boca Raton, Florida from February 16 through 18!
Thursday, February 17, 2022
1:10 - 1:50 PM
Berkshire and Narmi both know how to tell a digital transformation story because together, they lived one. Berkshire partnered with Narmi to develop a seamless 2-minute and 13-second account opening experience for some 200,000 Berkshire customers across seven states, 106 branch locations, and 2 brands. To achieve this, they focused on user-centric design, identity decisioning, and staff efficiency which led to growth in both deposits and customers in a completely digital-first way.
Prior to this conference, Narmi also sat down with Berkshire’s EVP and head of retail banking, Lucia Bellomia, and CIO, Jason White, to discuss the development of their BEST plan to enact transformation.
The collaboration between Narmi and Berkshire shows that while it can be challenging and will require careful thinking and rethinking, the development of a digital plan is a boon for both internal stakeholders and customers.
KBW is hosting many other insightful conferences and events in the coming weeks and months around the world. Check them out to see what other thought leaders in banking and finance are looking forward to in the coming year.